FAQ
ABOUT PRODUCTS:
Q: Are all of those charms included on the bracelet?
A: The item will arrive as pictured with the charms included.
Q: What are the charms made of?
A: All of our charms are made of 100% Genuine American Pewter, which is silver tone.
Q: What does "One Size Fits Most" mean?
A: The majority of our bracelets are adjustable between 6.5" and 8.5".
Q: What is the standard size wrist?
A: Average wrist size in America is 7".
Q: Can a child wear these?
A: All of our jewelry is designed for adults.
Q: Do you attach extra charms that I order to the bracelet?
A: No we do not. Unfortunately, we have no way of knowing if the charms you order are intended for that purpose as many customers use them for their own crafting.
Q: Are all necklaces one size?
A: Yes all of our necklaces are 18" which is the industry standard.
Q: Do you offer a larger necklace size?
A: Not at this time.
Q: Do the charms come attached to the necklace chain?
A: The items come as pictured on the website.
Q: Can I have a piece custom engraved?
A: We only engrave for custom designs with a minimum of 30 pieces.
Q: Can you hold an item for me?
A: No need! The item will be available when you are ready to place your order.
GENERAL QUESTIONS:
Q: What is a BOGO?
A: BOGO stand for "Buy One Get One".
Q: How many do I add to my cart to get the BOGO?
A: For BOGO only, if you add one set to the cart you will receive two. If you add two sets to the cart you will receive four, and so on.
Q: Can I choose a different bracelet as my BOGO item?
A: No. The BOGO items are exactly as they appear in the photo.
Q: Is my payment information safe?
A: Absolutely! Our website is secured through Authorize.net and payment information is never stored.
Q: Do you share my personal information?
A: No, we do not give any information out.
Q: Why do you ask for a phone number or email address?
A: In case we ever need to contact you about your order. We also send confirmations and tracking information through email.
Q: Why do you need the 3 digit code on the back of my card?
A: The numbers on the back of the card are an extra security measure for your protection.
Q: Why don’t you have a printed catalog?
A: We offer over 8,000 styles. Our full catalog is available on our website in an effort to remain ecofriendly.
Still can’t find the answer you are looking for? Please refer to our Shipping & Policies page or our Returns, Refunds & Exchanges page. Customer service is also available to help!
Q: Are all of those charms included on the bracelet?
A: The item will arrive as pictured with the charms included.
Q: What are the charms made of?
A: All of our charms are made of 100% Genuine American Pewter, which is silver tone.
Q: What does "One Size Fits Most" mean?
A: The majority of our bracelets are adjustable between 6.5" and 8.5".
Q: What is the standard size wrist?
A: Average wrist size in America is 7".
Q: Can a child wear these?
A: All of our jewelry is designed for adults.
Q: Do you attach extra charms that I order to the bracelet?
A: No we do not. Unfortunately, we have no way of knowing if the charms you order are intended for that purpose as many customers use them for their own crafting.
Q: Are all necklaces one size?
A: Yes all of our necklaces are 18" which is the industry standard.
Q: Do you offer a larger necklace size?
A: Not at this time.
Q: Do the charms come attached to the necklace chain?
A: The items come as pictured on the website.
Q: Can I have a piece custom engraved?
A: We only engrave for custom designs with a minimum of 30 pieces.
Q: Can you hold an item for me?
A: No need! The item will be available when you are ready to place your order.
GENERAL QUESTIONS:
Q: What is a BOGO?
A: BOGO stand for "Buy One Get One".
Q: How many do I add to my cart to get the BOGO?
A: For BOGO only, if you add one set to the cart you will receive two. If you add two sets to the cart you will receive four, and so on.
Q: Can I choose a different bracelet as my BOGO item?
A: No. The BOGO items are exactly as they appear in the photo.
Q: Is my payment information safe?
A: Absolutely! Our website is secured through Authorize.net and payment information is never stored.
Q: Do you share my personal information?
A: No, we do not give any information out.
Q: Why do you ask for a phone number or email address?
A: In case we ever need to contact you about your order. We also send confirmations and tracking information through email.
Q: Why do you need the 3 digit code on the back of my card?
A: The numbers on the back of the card are an extra security measure for your protection.
Q: Why don’t you have a printed catalog?
A: We offer over 8,000 styles. Our full catalog is available on our website in an effort to remain ecofriendly.
Still can’t find the answer you are looking for? Please refer to our Shipping & Policies page or our Returns, Refunds & Exchanges page. Customer service is also available to help!