• If you need to return your order or a portion of your order for any reason, please call our customer service representatives at 1-800-704-6991 to get your RMA number.
  • You have 30 days from the time of purchase for returns or exchanges.
  • All orders are subject to a 20% restocking fee regardless of return reason unless it is an error on our part.
  • Shipping and handling is not refunded for any reason.
  • Return postage is not provided or refunded.
  • Exchanges are to be of equal or lesser value.
  • The product must be returned to us before a refund or exchange is processed.
  • We may request a photograph of the item being returned regardless of the issue.
  • Refunds will be processed after the return is received. Once the return is received it takes approximately 1-3 days for inspection of the item and can take up to 14 days for your bank or credit card company to place the funds back into your account.

Chubby Chico Charms On Instagram