Shipping Policy
SHIPPING INFORMATION:
- We offer many shipping options. Our standard shipping method is Ground Shipping. All of our items are handmade. Our usual processing time is 1-7 business days. Packages are typically delivered within 2-8 days after processing.
- A tracking number is generated once the order has been processed & packed. Please check the your order at any time to see the status of your items.All orders are assigned a tracking number so you can check the transit time once it leaves our facility.
- Insurance is NOT included in the shipping price unless it is selected at the time of check out. If your items are lost in transit or damaged during delivery we are not liable unless the package is insured.
- If the item is marked by USPS delivered then it is considered to be successfully delivered and we are not responsible to reship the item.
- We ship to the address that you provide. If that address is incorrect and the package has been shipped to it, we are not liable to reship. Please check the shipping address before you submit your order.
- All gold items, hand painted charms and hand poured epoxy pieces can delay processing times by 2-6 weeks in addition to the normal 2-8 business days for normal processing.
- Orders for custom pieces cannot be returned or cancelled once authorized.
- Discount codes cannot be combined. Limit of one code per order.
- We cannot apply codes to previously placed orders.
- We do accept orders through the mail with a check or a money order if the order is over $150.00. The shipping time is usually 2-3 weeks for mail orders.
- Customer Service is open Monday – Friday 10am - 4pm (EST). Call 800.704.6991 for help with placing an order or checking the status of an order.
- You can email for assistance at any time at ChubbyChicoCharms@hotmail.com
- We reserve the right to substitute colors of items with the closest available color.
- Emails containing foul language, threats, rudeness or demands are not tolerated.
- Our customer service team is here to help. Our customer service representatives reserve the right to not answer to foul language, threats, rudeness, demands or abuse.
- We reserve the right to refuse orders.
- We reserve the right to refund out of stock items.
- Each item has a 60 day warranty.
- Please see our Frequently Asked Questions page for any further information.